As a Buddy Baby customer, you have the right to withdraw from your purchase within a specified period, without needing to justify your decision and without penalty. Below, we explain how to exercise this right, under what conditions, and with what exceptions.
1. Deadline for exercising the right of withdrawal
You have 14 calendar days from the date you (or a third party other than the carrier) receive the product to exercise your right of withdrawal.
2. How to exercise your right
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Withdrawal form (optional): You can use this template if you wish, although it is not mandatory.
3. Conditions for return
For a return to be accepted:
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The product must be in perfect condition, with no signs of use, and in its original packaging.
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Returns will not be accepted for products that, due to their nature, cannot be returned (for example, hygiene items such as pacifiers, baby bottles, or diapers once opened).
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The customer will be responsible for the direct return costs, except in the case of a defective product or an error in the order.
4. Refund
Once we have received the returned product and checked its condition, we will refund the full amount (including standard shipping costs) within a maximum of 14 calendar days from the date we are informed of your decision to withdraw.
We reserve the right to withhold the refund until we have received the goods back, or until the consumer has provided proof of their return, whichever is met first.