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At Buddy Baby, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it by following the steps detailed in this return policy. Below, we explain how you can return products, as well as the applicable deadlines and conditions.

1. Return Conditions

To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, in its original condition, and with its original packaging intact (if applicable).

  •  

    Hygienic products (such as pacifiers, baby bottles, diapers, etc.) can only be returned if they have not been opened or used.

  • The maximum period to request a return is 14 calendar days from the date the order was received.

2. Defective or Damaged Products

  • If upon receiving your order you find that a product is defective or damaged, please notify our customer support teamimmediately. We will request a photo of the damage or defect to process the return or exchange quickly.

  • In these cases, Buddy Baby will cover the return shipping costs, and we will offer you the option of a full refund or an exchange for another produc

3. Return Process

If you wish to return a product, please follow these steps:

  1. Return notification: Please email us at buddybabyspain@gmail.com, stating your order number and the products you wish to return. If you prefer, you can also contact us via the contact form on our website. 

  2. Return confirmation: Once we have received your request, our team will send you instructions on how to proceed with returning the product.

  3. Preparing the parcel: Please ensure you pack the product securely, using the original packaging (if possible) to prevent damage during transit.

  4. Returning the parcel: You will be responsible for the return postage costs, unless the product is faulty or the error was on our part. We recommend using a tracked delivery service to ensure the parcel arrives safely.

4. Reembolsos

Once we receive and inspect the returned product, we will process the corresponding refund within 14 calendar days.

The refund will be issued using the same payment method you used for the original purchase.

If you return a complete order, the total amount, including standard shipping costs, will be refunded.

If you only return part of the order, only the amount for the returned products will be refunded.

5. Non-returnable Products

We do not accept returns for the following products:

  • Hygienic products (pacifiers, baby bottles, etc.) once opened.

  • Personalized or custom-made products.

  • Items that by their nature cannot be returned (underwear, diapers, etc.) if they have been unsealed or used.

6. Product Exchanges

Instead of a return, you can also opt for a product exchange (if the item is available in another color, size, or model). The procedure is the same as for a return, but in this case, you must indicate that you would like an exchange instead of a refund.

7. Do you have any questions? 

If you have any questions about our returns policy or need help with the process, please do not hesitate to contact our customer service team at buddybabyspain@gmail.com or via WhatsApp on 671 289 15 58.

Product Exchanges

Instead of a return, you can also opt for a product exchange (if the item is available in a different color, size, or style). The procedure is the same as for a return, but in this case, you must inform us that you would like an exchange instead of a refund.

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